What We Do
Moonbeam Therapies provides the therapies – Nutritional Therapy, Homeopathy, Reflexology, Aromatherapy and Reiki – to help improve the health and well-being of the client. We focus on preventative healthcare and the optimisation of physical and mental health.
Moonbeam Training provides First Aid training to the community and is regulated by Qualsafe.
What personal information do we collect from the people that visit our blog, website or have a consultation ?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
You provide us with personal data when you
- Subscribe to our newsletter or sign up for a free booklet offered
- Fill in a form for the first aid course
- Complete the consultation form
- Sign a terms of engagement form
- Engage during a consultation
- Engage through email, over the phone or by post
- Pay via card and online payments
- Place a comment on a blog post or on social media posts
Information from other sources –
We may obtain sensitive medical information in the form of test results from testing companies. We use this information to provide you with direct informed healthcare.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual (child or adult) or prevent a serious crime. Also when there is a legal requirement such as a formal court order.
How do we protect visitor information?
We undertake at all times to protect all your personal data, inline with our duty as a professional and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We take all reasonable security measures to protect your personal data storage.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We use an SSL certificate and payments are processed securely through PayPal or Sumup.
Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Website Visitor Tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.
Should you choose to add a comment to any posts that we have published on our blog the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third party data processors detailed below. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed.
Your comment and its associated personal data will remain on this site until we see fit to either
- remove the comment or
- remove the blog post.
Should you wish to have the comment and its associated personal data deleted, please email us here using the email address that you commented with.
If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.
NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailerLite to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailerLite’s database for as long as we continue to use MailerLite’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailLite database, you will receive periodic newsletter-style emails from us.
Users can visit our site anonymously.
- Users are able to change their personal information by logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
How We Secure, Store And Retain Your Data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.
We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract or similar obligations applicable to our business operations;
- for preserving, resolving, defending or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at email@example.com.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
7 Lodeneia Park
Dalkeith,EH22 2 AW
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 0303123 1113 (England) or 0303 123 1115 (Scotland)
- Updated 19/01/2021
- Updated for GDPR 03/05/2018